Question 1

Q: Is the software available to run on MACs?

Accepted Answer

A: Yes. The software is downloadable in both a Windows and MAC environment.

Question 2

Q: How is the software delivered?

Accepted Answer

A: Once an order is received, the purchaser will receive an email. This email will include an attachment of their official Licensing Letter.

This letter will provide a 16-digit serial code which was generated exclusively for what modules they purchased.

This email will also include the appropriate links to download the software from our Dropbox account.

Question 3

Q: Can the software be purchased and delivered on a CD-ROM?

Accepted Answer

A: No. We no longer provide our software on CDs.

Question 4

Q: What is the first thing I should do before I begin using the Library of resources?

Accepted Answer

A: Read the "Software User Guide". This guide is located in the Bookmarks Section of the screen. This guide gives you a good overview of the Library features and navigation tools.

Question 5

Q: When I'm in the Library, how do I get to the actual Microsoft files where I can begin making modifications and creating my own documents?

Accepted Answer

A: Go to the Bookmark Section and click on the red "Document Actions" link which relates to the section you want to open. Then click on the "Open Working File" link. This action will open Microsoft Word and retrieve the section you have requested. You will now be able to make modifications to this file.

Question 6

Q: Is each Position or Ministry Description, which is shown in the Library, maintained in a separate Microsoft working file?

Accepted Answer

A: No. All Position Descriptions are maintained in one Microsoft Word working file. All Ministry Descriptions are maintained in another separate Microsoft working file. The main reason why we include all related descriptions in one file is for the ease of performing global word replacements (i.e. changing name of church) all at once for all descriptions. Another reason is for the speed of printing your modified descriptions all at once instead of printing each one individually.

Question 7

Q: What is the difference between a "Developer" License and a "Network" License?

Accepted Answer

A: A Developer License relates only to those users who will be "developing or modifying" the documentation (i.e. policies, forms, etc.) found in the Library. The Network License relates to those church users who will only be "viewing" the final documentation which has been developed by the developers.

Question 8

Q: Can I purchase the Network License instead of the Developer License?

Accepted Answer

A: No. The Developer License must first be purchased to allow for the user(s) to work with the resource(s) and make needed modifications relating to their own church. The Network License would be needed whenever the modified material is placed on the church's network server to be viewed by other church employees or volunteers directly from their own computer workstation.

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